Guest Reviews

The team at Island House was fantastic this year, from the office team to housekeeping and maintenance, to the security team and our exceptional concierge, all of whom were very prompt and professional in responding to all of our needs! Everyone made us feel so at home, and treated us more like family than guests! We will miss you all and you can count on us to be in touch when were ready to schedule our next vacation on the beautiful island paradise of Roatan!

Again, our only complaint was the beds being very uncomfortable. Otherwise, we were very pleased with the property and Island House staff. As indicated before, wed stay at this property again if the beds/mattresses were replaced but regardless of where we stay, well return to Island House Realty for our rental needs when we return to Roatan! They are an absolutely exceptional realty company to deal with and each and every one of the staff we dealt with gets our 5-Star rating!! REPLY: Thank you very much for your kind review. Based on your review, the owners will be replacing the beds at the end of October when they have the interior remodeled. Thanks again and see you next time!

The team at Island House was fantastic this year, from the office team to housekeeping and maintenance, to the security team and our exceptional concierge, all of whom were very prompt and professional in responding to all of our needs! Everyone made us feel so at home, and treated us more like family than guests! We will miss you all and you can count on us to be in touch when were ready to schedule our next vacation on the beautiful island paradise of Roatan!

Again, our only complaint was the beds being very uncomfortable. Otherwise, we were very pleased with the property and Island House staff. As indicated before, wed stay at this property again if the beds/mattresses were replaced but regardless of where we stay, well return to Island House Realty for our rental needs when we return to Roatan! They are an absolutely exceptional realty company to deal with and each and every one of the staff we dealt with gets our 5-Star rating!! REPLY: Thank you, we'll be replacing the beds based on your review! UPDATE January 2019: Brand new beds have been delivered to the house for both bedrooms, Serta Perfect Sleepers and they are super comfortable!

Everyone was helpful and friendly and accommodating. The maintenance man stopped by and introduced himself to see if we needed anything. Other than the AC we were good. Also it would be good to tell people how to light the stove. Not used to gas with no pilot light

The house was great and the staff interaction was great. The AC unit in the master bedroom was so loud that it was difficult to get to sleep and hard to be heard over the noise. The living room unit cooled and was quiet, but we could not adjust the temperature. We could not find lights for the front porch. On check in showing these locations would be helpful. Your daytime guard was very helpful in an altercation with a massage lady and I was appreciative. We loved the location and quaint houses within the complex. we will be back !! REPLY: Thank you for your review. The owners authorized a new AC unit for the master bedroom per your comments. We'll definitely improve our check-in talk, thanks again.

Team was great

Loved KD House, so quaint and perfect location. Its nicre to spread out and not be stuck in a one room hotel! The price for the house is so reasonable. I would only suggest maybe supplying candles for the blackouts or more flashlights. And maybe citronella candles for the mozzys! We had a great time! Thank you!! REPLY: Thank you for your suggestions, we will follow up with more candles, flashlights and something for the mosquitoes!

Awesome! Extremely friendly and always willing to assist.

Everything was perfect, just like last year, THANK YOU, EVERYONE!! REPLY: Thank you, hope to see you next year!

I cannot overstate how awesome the Sunset Beach House is! We travelled with 21 people for my brother's wedding (which was held on the gorgeous beach in front of the house) and rented the entire property, the apartment behind, and a couple of other nearby properties. The grounds are gorgeous and all your needs have been considered and accounted for. Hibiscus blooms abound and you'll see hummingbirds, butterflies and macaws flying around. At dusk and dawn, speedy bats fly all over filling up on mosquitos. There's a hummingbird feeder with tiny showy birds flitting all over, and a house cat who comes around. There are also healthy local dogs who come by and hang out. Johnny, the caretaker, is absolutely amazing. He took great care of all 21 of us the whole time, picking fresh mangoes and coconuts from the property's trees for us to enjoy, cutting open a coconut and popping a straw in for delicious fresh coconut milk, sweeping the sand off the bar and walking paths, raking the beach, building beach bonfires for us, setting up a volleyball net, and even bringing out an oscillating fan and holding it for us to clear out the smoke and heat one hot night as we grilled on the huge gorgeous BBQ grills in the bar area. He unlocked the "toy chest" and bar refrigerator every morning before we awoke and locked them up after we went to bed. Johnny made an already fantastic experience absolutely incredible! The house itself is well appointed with icy a/c in every room, fans in all the outdoor spaces, a gorgeous deck, modern appliances and bathrooms, a fully functional kitchen (although the only two drawbacks are that the knives are very dull and there is no dishwasher, but I really can't complain.) The beds are comfortable, the water heater kept up with our giant group, and there are plenty of hammocks scattered around to keep everyone comfortable and happy. It's easy to cook at the house - the kitchen has everything you'll need and the bar has a huge gleaming BBQ grill. The kitchen (and all the bathrooms) provide bottled water, and there's even a filtered water ice maker in the outside bar. We spent most evenings at the bar outside or at the end of the dock catching the ocean breezes. There's even a very popular hammock on the dock as well. The reef is close enough to swim, and it's gorgeous snorkeling. I'd strongly recommend one of the house's paddleboards or kayaks to get out there so you're more visible to the water taxi traffic that you'll have to cross to get to the reef. We easily walked back and forth between the house and both the West End and West Bay. West End is great for shopping, little bars and fun places to eat. West Bay is more upscale and has the best beach around and also great restaurants. Technically the water taxis stop running around 6pm, but we were always able to find one at West End up until 9pm. While in Roatan, make sure and visit Victor Bodden's and play with the monkeys and hold the sloth and brave the ziplines. Book directly through them for the best price. The people there were great too! To make a long story short, the Sunset Beach House is simply the best place to stay on Roatan. You will be SPOILED!

Fernando and Sheila were amazing and very friendly. The staff, from the cleaning ladies to the grounds keepers and security were very hospitable and helpful.

A home in paradise. A kind African Caribbean culture that reminds us of traditional good food and meso-american history. The best Caribbean food (conch soup and pescado frito) and baliadas (a local favorite). Best beach for relaxing and snorkeling. Safe, beautiful and family oriented. REPLY: Thank you for your great review, we hope to have you back!

Great team!! Very friendly, helpful & knowledgeable.

Love the view, the location is excellent & the new couch is super comfy. Wish there was a generator for when power outages occur. The unit could also use some new flatware & better quality non stick cooking pans as well as new placemats & coasters. REPLY: Thank you, we will be making upgrades next month when the owners come! We look forward to seeing you again soon.

The team was great to work with. Will definitely be back. REPLY: Thank you, we look forward to seeing you again!

Loved the Boat house owners suite. REPLY: Thank you!

Thank you you all are the best, friendly, very helpful with everything,

The house was beautiful, we had everything we needed, we will come back it was a Wonderful Vacation,thank you again. REPLY: Thank you, we look forward to seeing you the next time!

We were travelling with a young child who locked the bathroom and shut the door as he left. We called Island House and they arrived within 15 minutes and opened the door within 5 minutes. They were EXTREMELY friendly and kind! Also upon check-in, we were provided with several excellent ideas for dinner and beach spots on the island that we wouldn't have found on our own!

Annabel House itself is a beautiful home with everything you need to relax. We were travelling with 3 adults, 2 toddlers and a teenager. We each were able to find our own space in the house for privacy and relaxation. The hammocks on the wraparound porch are IDEAL for naps! I tried to read in the hammocks each day but the breeze cooled me and rocked me to sleep each time. The view from the deck and the sounds of the ocean are unmatched! REPLY: Thank you, we are happy you enjoyed Annabel and your stay with us!

Island House (guest services) took care of all of my needs; they were friendly and easy to work with, and everything went smoothly from beginning to end.

I spent three weeks at Annabel in January, 2018 its a comfortable and spacious island home, overlooking the sea, and a GREAT value compared to a hotel. Located in one of the best neighborhoods on Roatan, Annabel offers close-by shopping, diving, restaurants, beaches, and other activities. Youll definitely enjoy your time at Annabel! REPLY: Thank you for your great review, we hope to have you back with us soon.

This is my 5th time in West Bay, I recomend 100% Island House Vacation to have a great experience in Roatan. Beach is beutiful, houses are confortable and well kept, service and staff are great!!! The location is the best in Roatan!! We will come back every time we can!!! REPLY: It is always a pleasure to have you and your family stay with us. We look forward to the next time!

We love West Bay Village!! all houses have their charm!! this is our Happy Place in the World!!!

The house is beautiful, very spacious, ocean views are amazing! location is a little far from the town, but close to Infinity Bay.

Very friendly. I tried to figure most things out by myself, but when I finally had to call for assistance, I realized I should have called earlier- they were so very warm and helpful.

I love this place and would stay here again. Only things I would point out are regarding outside maintenance of grounds, there is some litter at the driveway entrance that is not a nice welcome- also, the hammocks on the beach need to be replaced. I believe they are noted in the property description so regardless of whose they are they ought to be functional and they arent. REPLY: Thank you for your observations. We've talked to the caretaker about the garbage and hope to have new hammocks very soon. We hope to have you back!

Friendly and effective house manager.

The property and its surrounding over exceeded my expectation. We had a great stay at the Bonito house beach, spacious, and clean house and well managed by friendly Tammy. Located between West End and West bay, its a nice walk to either place. It was rather difficult to found the place, but without a physical address, our taxi driver managed to found this little gem by the water. I definetly recommand it. REPLY: Thank you for your kind review, we hope to have you back!

Fantastic, Shanna was great, knowledgeable & quick replies.

200 feet from the water, two doors down from the Clearwater Dive Shop and halfway between West Bay and West End. This little gem is where you want to be for a quiet getaway, good diving and easy access to the nightlife and restaurants in both nearby communities!! We rented a little motorcycle to get around but also walked both ways up and down the beach to both communities. It was less than a 15 minute walk to West Bay and about 20 minutes to West End and there lots of stopping points along the way. We plan on staying here again!! REPLY: We're happy you enjoyed your stay and look forward to having you back. Thank you!

Spot on.

I loved everything about it. My room was pretty with great views of the ocean and tropical foliage. The air conditioning worked great. The kitchen was very usable and I fixed a lot of meals. I shopped at Eldon's. Be sure to find out where it is. Also, one night I went down to Beacher's Club on the West Bay beach and listened to Bryan James. Just Wonderful! Everyone was so friendly. Roatan is great, and "Annabel" is the best rental. (I travel a lot, so I should know.)

My wife and I thoroughly enjoyed our stay at the Tortuga House! Everyone we spoke/emailed with was vey helpful and very friendly from booking, to arranging transportation from the airport, check in to check out! Shanna was extremely helpful with local information and Fernando was very friendly and our local connection for activities/suggestions in lining up paddle boarding. The security guys were also super friendly and reassuring that we had a safe and relaxing stay!

We will definitely be back to stay with Island House because of the location in West Bay, close to the beach, and how incredibly helpful the entire staff was. We look forward to our next trip and thank you again for making it a very special vacation!!

you guys were great to us.. thank you

it was an awesome house and a great experience

Fernando, Julio and his maintenance staff, Rene and his staff, Sonia and her staff, Francisco, Myron, Lincoln, Carlos, Kerley and all the security staff, are friendly, efficient and knowledgeable. We really appreciate them all.

It would be perfect if standby generators were available