Guest Reviews

We had a couple of minor issues when we arrived, after reporting to the staff about them they cared immediately and resolved the problems right away.

The view wasnt the greatest but the property and the amenities were spot on. REPLY: Thank you for review, we're happy you enjoyed the property.

The team was excellent, any questions I had in regards to cleaning, laundry or transportation were always answered quickly and with desired results.

The Boathouse Owners Suite is an absolutely beautiful home. My only suggestion would be more comfortable seating on the deck, more of a conversation setting rather than the hammocks.I also just want to mention that I feel that paper products should be supplied when renting a home with the price we pay per night. Also, a pair of scissors in the house would be great! I absolutely loved our stay! REPLY: Thank you, Tracie, we are happy you enjoyed your stay with us. We'll pass along your suggestions to the owners and also follow up on the lack of paper products at the house. We hope to have you back soon!

This was our second stay at Annabel. It is very well maintained and the kitchen has quality cook wear and dishes, the towels are thick and luxurious, the beds are very comfortable. It has the feel of a traditional home but with all the modern amenities. The wrap around deck was a big bonus as was having laundry on site. The attention to detail in quality and decor is unusual for a vacation home. We would come back REPLY: Thank you very much, we hope to have you back to Annabel soon!

Shanna was the perfect face of Island House rentals. Always ready to make our stay safe and comfortable. Checked in with us to make sure are stay was going well. Jannel was very helpful in arranging transportation for us that fit our needs. Just wished we had used her for all of our sight-seeing needs.

St Mac's Garden Apartment was an awesome beachfront unit that was the perfect size and had all the amenities for a couple. At the price we paid, we can't find anything to complain about. I understand that the unit is going to be rebuilt soon, but here are a couple things for improvement in the meantime. Since the A/C is only in the bedroom it would be nice if there was a TV in the bedroom as well. The acoustic insulation between the floors is really weak. If you have courteous upstairs neighbors, it wouldn't be an issue. We didn't (not the property's fault. Otherwise, apartment, location, staff and Roatan were all perfect. Wished we had stayed longer. REPLY: We're happy you enjoyed your stay with us and thank you for the suggestions, they have been passed along to the owner. Hopefully we can have you stay with us again!

Excellent service, wonderful people

Love the area, convenient to everything and a great beach. REPLY: Thanks, Janna, we love to have you and look forward to seeing you next time!

All of you where very helpful and friendly. Made the stay very enjoyable. Thank you for your warmth and making our stay so peaceful and resting.

The property is great and has all the things needed for an enjoyable stay. Thank you!

The staff was awesome, security guards were very attentive

Stay was amazing, this was our 4th time on this property We will be back!!! REPLY: Thank you very much, we'll see you next time!

Great team and willing to help

The property is beautiful but couldnt recommend the house based on the mattresses are like sleeping on concrete. REPLY: Thank you for your feedback, we've let the owners know about your recommendations.

Jannel was always quick to reply to my emails ! A clogged toilet was promptly fixed.

Monke La La studio is perfect for a couple that would like to stay near the beach at a very affordable price! REPLY: Thank you, we feel the same way! Please come and stay with us again soon.

Great team.

Everything was great except for one this, the water that came out of the showers and sinks tasted really bad. It made it impossible por us to brush our teeth with it. Instead we would brush them using purified water. REPLY: We're glad you enjoyed yourselves, thank you. We're upgrading the water filter system to eliminate any future water issues. Thank you for letting us know.

Check in was super quick and easy. Check out was also quick and easy.

Relax in the hammock and watch the action on the beach. Having you own private beach is nice so you can be removed from the hustle of the beach when its busy. The water out front is calm and crystal clear with powder sand. The reef is a short swim out and has tremendous life. Plenty of restaurants along the beach within walking distance, even for our 92 year young grandmother. The house is well stocked with plenty of kitchen accessories. This is our second stay here and it has been the best rental of the many we have stayed at on the island. Definitely be back. REPLY: Thank you, we're happy you enjoy Casa Martin so much! We look forward to having you back again.

As always, excellent experience

Great property! We had everything needed...highly recommended for large groups....Johnny was great! Make sure to take a beach stroll to west bay...or west end...really beautiful...we hired a few locals (who were walking ion the beach with their equipment) to play garifuna music - they wanted $10 per hour...was great experience...also make sure to take the chocolate factory Tour in west end - and the rum factory as well...is a must ;) we had a bonfire on the beach was amazing! We were able to Swim, Kayak, paddle board, beach run, go fishing, snorkel, crab chasing ;) , bonfire, star gazing, hiking, local music on the pier, sunsets...absolutely amazing! Overall a great experience! REPLY: Well it looks as if you did EVERYTHING while you were here! We're glad you enjoyed yourselves and Sunset House so much, it is a great beach vacation home. We look forward to seeing you the next time!

Office staff is wonderful to work with and alway willing to offer information! The cleaning, security, and gardening crew are very helpful and friendly!! We have stayed in West Bay Village many times and have always been happy!! Can't wait for our next return visit!!

Absolutely loved this property. So nicely updated and decorated!! We rented the upper and lower units and We will be returning with our family!! REPLY: Thank you, so happy you enjoyed Boat House! See you all next time!

Shanna was very accommodating after we arrived ( and after hours) We had one bedroom set up with twin beds and then decided we needed it to be a King bed. She came over at 8 pm and took care of this for us! Thanks Shanna!!! Also, if you call the office to schedule Ziplining, Fishing or Snorkeling - they are very prompt and attentive to what ever you need!

We have been guests of West Bay Village for 9 years!! We have stayed at Barefoot Dream upper, Tortuga, St Macs upper and St Macs Beach Front and now Casa Martin! Can you tell we like this property?!!!! YES we do! Our favorite is still St Macs Upper!! But we had a one year old with us August 2019 so we wanted a property downstairs but very roomy. Casa Martin is wonderful, roomy, updated and so close to the water!! Wouldn't stay anywhere But West Bay Village! REPLY: It is ALWAYS a pleasure to have you stay with us, Sandy. We look forward to your next visit!

Awesome group of people

Love it every time. REPLY: Thank you very much, see you next time!

Very last one was very friendly and very helpful. Was sad to leave.

Made our whole familys experience very memorable. REPLY: Thank you very much!

We were on Roatan for our nieces wedding. The house suited our needs perfectly. Beautiful view, comfortable beds, very clean. The staff were very helpful and friendly. REPLY: Thank you, James, we're happy you enjoyed yourselves!

The team is very helpful and easy to work with if issues arise.

We enjoyed our stay at Pelican House. The view of the ocean is beautiful from the porch. REPLY: Thank you for your review, we hope you can visit with us again soon!

Everyone was so welcoming and helpful!! We couldnt have felt more at home. REPLY: Thank you!!

Gorgeous view! Loved the location and the fact that it was a little more private and secluded. We highly recommend a stay at Bayside Villas!! REPLY: Thank you, Tommie. You are right, Bayside is a special home on West Bay Beach. We hope to have you visit with us again!

Everyone was very polite and helpful. Check in/out was a breeze. We especially appreciated the friendliness and peace of mind the security provided!!!

The house was immaculate and very well equipped. The location is unbeatable. We loved the hammocks and allthe space to lounge on the deck which was the most utilized space in the house for us. We were blown away by dinner recommended by our driver that his wife cooked at the home for us!!! It was the highlight of our trip. The location was so close to the beach that we were able to purchase fresh fish off of the fishing boats and hot, fresh banana bread every morning! We cant wait to return!! REPLY: We couldn't ask for a better review, thank you very much! You are right, Casa Martin is a great home and Blackie's cooking is hard to beat. We look forward to hosting you again when you return.

El personal muy amable y dispuesto a resolver cualquier necesidad que tuviramos.

Nos encant pasar nuestras vacaciones en WestBay Village. La casa Satori muy completa y cmoda sobre todo viajando con nios, la playa estaba a pocos pasos. La nica recomendacin es que pongan sombrillas en la playa junto con las sillas, a veces el sol es muy intenso y falta sombra para poder disfrutar ms tiempo en la playa! RESPUESTA: Gracias por su evaluacin, estamos felices de que su familia haya disfrutado de Satori Beach. Ahora tenemos sombrillas disponibles en la oficina para uso de los huspedes.

I have used this company for 8 years and have been very happy each time. I will continue to stay with yall. REPLY: Thank you, Chuck, it's always a pleasure to have you and your friends and family! See you next time.

Great property. Great location. Great experience REPLY: Thank you, we look forward to seeing you next time!