Guest Reviews

Prompt response

Beautiful location away from the "busy-ness" of West Bay but a short walk to get there for dining and activity. Having the spotty or non-existent internet was a problem (a few of the days) as one of our group was trying to sell their home back in the US and another was doing some work at the house. Not the house's problem but the local server - our only hitch of the week. Overall a wonderful experience at Casa Cascada. Great value also - beautiful home that was 1/2 the price of previous vacation homes we've rented in other tropical locations. REPLY: Thank you for your excellent review of Casa Cascada. You are right, it's a great location to get away from the beach area. So sorry about the internet, it is usually very good there, but we're happy it didn't spoil your vacation. We'd love to have you back!

See above.

Its a beautiful day in the neighborhood; a more community feel. Lovely!

Fernando is excellent to deal with. He addressed the few concerns we had very efficiently. The rest of the island house team were great as always.

The property is great and the recent changes in furniture and paint look great. Our concerns with the recent changes are the surveillance camera. This is very offensive and guests are not made aware of it before booking. We unplugged the camera as we did not to be monitored in that fashion. The addition of the nest smoke and carbon monoxide detector may sound good in principle but when it malfunctions and alarms at midnight we questioned why you would require this technology. The guests have no ability to stop the alarm and no instructions are available. Given the unpredictability of the power grid on the island, this will continue to cause grief to guests. The $1000.00 damage deposit is a bit excessive given some of the other properties do not collect the deposit at all. Fortunately the proximity of this property to the beach and the friendliness of the village will ensure a stay in West bay village will be very enjoyable.

Everyone was very friendly and helpful!

Excellent. We had some issues with losing our debit card immediately and not being able to access cash from the ATMs. Island House was extremely accommodating in helping us get the cash we needed. We are so appreciative of them for helping us!

It was a perfect location and we had everything we needed! Tammy was wonderful in making sure we had an amazing time. REPLY: Thank you for your kind review. You are correct, Tammy is an awesome host!

The entire crew at Island House are professional, friendly and efficient.

We love staying in West Bay Village and will be back as soon as possible! The Roatan vortex has a firm hold on us. REPLY: Woohoo! Thank you very much, see you guys next time!

Every one was friendly and helpful.

This is the best place to stay in all of West Bay Beach. REPLY: Thank you!

Your team members were helpful in every way. They scheduled pick up and return to the airport, provided transportation to shopping, the zipline and also offered suggestions for tours. REPLY: Thank you very much, we're happy you enjoyed yourselves and hope to have you back soon!

The Boathouse exceeded our expectations for comfort, cleanliness and amenities. What an amazing property. The West Bay Village area was beautiful. We always felt safe walking everywhere.

This is a first class opetation. They are professional and friendly, and will go out of their way to make your stay pleasant and comfortable.

The property was neat, clean, and comfortable. We reported a water leak and it was addressed and fixed immediately! The staff was very concerned about our comfort and a staff member was there the entire time repairs were being made.

Fernando was very attentive and friendly. He was sure to check in with us periodically.

I'm thinking of putting a bid on it! After walking the beaches and visiting other rental properties, I truly believe the villa itself and location cannot be beat. REPLY: Thank you very much, we're glad you enjoyed the property.

The entire team was great. Specially Shanna who responded very quickly to all my questions and did a very clean check in process. Everything that was requested was arrange and didnt have any issues.

The property itself is amazing. New renovated kitchen with all the proper kitchen utensils. Bedrooms and bathrooms were great! Big living space and great outdoor patio! I highly recommend this property for a west bay visiting! REPLY: Thank you very much, the owners are very proud of the updates (as are we!). We always happy to have you back, see you next time.

Everyone was great. Super responsive and very well organize. They didnt miss any of my request which made for a great stay!

The property was really nice. A bit too outdated and could use better lightning as it got super darks. Would have prefer to have better access to the bathroom from the top bedroom but overall was a good stay. REPLY: Thank you for your review, we have passed along your suggestions to the new owners who are always looking to improve their home. We look forward to seeing you on your next visit.

Restaurant at nearby beach (Meridien hotel) was not very good and we may have gotten sick from the food.

Friendly staff, beautiful house. Great experience! It may be a good idea to suggest to renters to rent a car or put them in touch with a car service since the location is a bit isolated. Other than that, we had a very positive experience. REPLY: Thank you for your review. Our guests are advised as to the location and the availability of a rental car. We have recently struck a deal with a local taxi service that will be available to our guests at any time. We appreciate the suggestion!

Fernando was amazingpatiently answering our many questions via email! He would check in with us during our stay to make sure we had everything we needed. He couldnt have been more organized and On top of things.

Eleven of us stayed at Sunset House over Christmas 2018. It was amazing. The house had everything you could want and more. There was plenty of room for everyone to have their space. So many activities to do, too. The best was the snorkeling from the dock! The reef was only 1/4 mile from the pier. And it was so amazing. No need, really, to go to west bay! Of course if you wanted to...just take a fifteen minute walk! Honestly, the house and its location was perfect. It was nice and quiet yet offered easy access to either west end or west bay. If I could live there, I totally would! Oh, plus...puppies ran amok! So fun to wake up in the morning and be greeted by various pups on the dock. Honestly, we looked at surrounding homes and really Sunset House was the best! Beautiful beach, plus private pier. Every day would start with coffee on the pier, every night would end with drinks at the bar! It was really, really nice! REPLY: Thank you very much, we couldn't make a nicer review ourselves! We're so happy you enjoyed your time at Sunset House and hope you come back.

Staff was excellent to work with. Every question and request handled promptly with professionalism and knowledge.

The security guard made us feel safe and always very friendly and willing to give us a helping hand when necessary. All the staff were absolutely wonderful to work with. REPLY: Thank you very much!

Fernando was awesome in providing us recommendations, coordinating airport transportation, grocery shopping, Blackie home cooking, fishing charter. We were well taken care of from the initial planning all the way to departure. You have a wonderful staff who makes sure guests are comfortable, relaxed and experiencing the most of their vacation!

Sunset house exceeded all our expectations. The location was perfect. The house has everything you could possibly need. We were spoiled! The house feels secluded even though there are neighbors. The year round neighbors were friendly. We had a group of 11 (7 adults & 4 teens 10-18 yrs). The teens had the guest house to themselves and loved having their "own place". The house was well appointed and updated. It is well cared for. REPLY: We are happy you all enjoyed yourselves, thank you for your kind review!