Guest Reviews

Everyone was very professional and easy to work with from check in to check out.

The cottage was very nice and met out needs an expectation for what a beach front property should be. One suggestion is to install an additional AC unit as the one in the bedroom does not provide adequate cooling for the front room. Although there were numerous power outages none lasted more than one hour an were easy to deal with. REPLY: Thank you for your review, we are happy you enjoyed your stay. This home has a new owner and they are currently assessing what needs upgrading so they have added your suggestion to their list. We look forward to hosting you again!

All members of the Island House Vacation Rentals were amazing. Warm friendly and welcoming from the beginning to the end!

The location of the property was amazing, just steps from the water. We couldn't have asked for a more beautiful location! REPLY: Thank you, we hope you can visit with us again soon!

You guys are excellent. I have absolutely no issues with your services. The owners of this rental need to listen to your advice and experience and change their standing on the cleaning.island house has always been so easy to work with. You are friendly,prompt and always helpful. REPLY: Thank you, Mary, it is always a pleasure to have you! See you next time.

Good in so many ways but would not recommend staying because of the lack of cleaning g during the stay. Many homes there that are less expensive offer mid week cleaning. I don't want to sound picky but paying this much money and having to change the sheets aND clean the house while on vacation sorta changes my view of things. Remember westbay has several choices for places to stay and I will not recommended renting this one. REPLY: Thank you for your feedback, we'll make sure the owners are aware of your recommendation.

We interacted with the team in a social setting. We found them to be delightful and a pleasure to be with.

We spent most of our time relaxing at Annabel. The house was so comfortable, spacious and provided us with everything we could want. The view from the porch swing was unparalleled. The breeze was soothing. The experience unforgettable. REPLY: Thank you for your kind review, Annabel sure is a special home!

Shanna is a gem & always so helpful & kind. Julio is also super friendly, helpful & knowledgeable. He made sure I was informed about the great new healthy food delivery service Pucker up, Power up, and Im forever in his debt as Vickys food is the only thing I was missing on my fabulous Roatan vacations. The entire Island House team takes great care of me & any needs or wants I may have! They make me feel like family REPLY: Thank you very much, Ilona, you ARE family! :) See you next time.

St. Macs upper was huge, very comfortable & well decorated. Its filled with lots of love- you can feel it all over the house. Lovely pictures & cool sea themed art works throughout. The old map of Roatan & seahorse lamps were a great touch. The house really had everything one could ever wish for & then some. The bed was super comfy, the bedroom nice & dark & I slept really well every night. The security guard Francisco was super nice & looked after me & assisted wherever he could. The outside shower is wonderful!! Great to be able to rinse off after diving- before entering the house. REPLY: Thank you, Ilona, we're happy you enjoyed St. Mac's. We look forward to seeing you next time!

Fantastic & as always, enjoyable & responsive!! REPLY: Thank you!

Fantastic little gem!! REPLY: Thank you, Wayne, see you next time!

Excellent staff, they always go above and beyond our expectations. Wonderful people! We consider them family. REPLY: Thanks, Janna, we consider you family too!

We love Roatan and West Bay Village. It's our home away from home. Have stayed in several of the houses, we do have our favorite but not going to tell which one. You can't go wrong on any of them. REPLY: Thank you for the great review, Janna. LOVE the diplomacy on your favorite home ;). See you all next time!

Everyone is very friendly and helpful.

As always GREAT. REPLY: Thank you, Joe! We look forward to seeing you and Pam again soon.

Staff was great to work with.

Heavenly...The house has everything you need. The caretaker was wonderful.Had a wonderful cater meal waited for us the day we arrived. Would return in heart beat totally relaxing. Love it!!!! REPLY: Thank you very much for your review, we are happy you enjoyed yourselves so much. We hope to have you back.

Every thing was excellent, the house has the best spot on West Bay. The only thing to be improved is the bed linen sheets, a softer ones would be nice REPLY: Thank you, we are happy you enjoyed yourselves, Casa Martin is a special house. Thank you as well for the recommendation on the linens.

Always love staying at west bay. This is the place to stay. Staff is the best. REPLY: Thank you very much!

Would not change a thing.

It is a lovely house, tremendous location, everything was great, the house is as you see it in the pictures! Beautiful beach, would recommend it to everybody! REPLY: Thank you very much!

Brad, Shane & Julio are extremely helpful. Made reservations at restaurants and arranged for transportation when needed.. TV and Wifi worked great. I had to watch the Final 4.

If you want to relax, can't find a better place. REPLY: Thanks, Kelly, always a pleasure to have you!

Beautiful location, perfect for families. House was very comfortable and had everything that we needed. We did experience water pressure/temperature issues that were remedied towards the end of our stay but other than that, accommodations were great! REPLY: Thank you very much, nice to have you back!

Resolved any issue quickly and politely

Very nice, both quite & secure. Short walk to beach. Ate daily on balcony with lovely view. Kitchen is well equipped. Appreciated the clothes lines on the balcony and the washer and drier as we stayed two weeks. Would definitely stay here again. l REPLY: Thank you for your kind review, we hope you can come back and stay with us again.

All of the staff members we encountered were very friendly and helpful. Julio was very attentive and accommodating. Francisco the security guard was also very helpful and friendly.

The only suggestions I have for the home are to upgrade the mattress in the master bedroom. Also, one dish towel and one bath towel per person is not enough for a week-long stay. Housekeeping services are highly recommended at least once during the week.

Our flight was delayed on a Sunday, and we were met at the airport by our driver who brought us to the grocery store and then to check in. We know everyone had to wait for us, and they were so patient and kind. They had a nice welcome package waiting in the fridge as well. The check in process was so quick, we were able to get to the beach for a dip after a long day of travel.

West Bay Village was amazing. Our House, Flip-Flop, was spacious and well stocked. It had wifi, ac, washer/dryer and cable TV, and excellent water pressure for a nice hot shower. After a long day of playing, it felt like home. The village of homes is secure and quiet. They are eco conceious and the grounds are impeccably clean. The 24 hour security personnel really took care to make our stay safe and pleasant! Its a great place for families to stay! REPLY: Thank you very much, we are happy you all enjoyed yourselves so much. Please come back and stay with us again!

Friendly, responsive and flexible. Great to work with.

Shanna Jackson was great!

Casa Martin house was spectacular clean spacious. Deck was awesome. 30 steps to water from the deck. Couldnt get any better than that. REPLY: Thank you very much, that sure sums up Casa Martin! We hope you can come back and visit again soon.

Everyone was great. Julio was very helpful showing us the house and arranging activities.

Annabel was clean and well equipped on our arrival. The ocean view from back porch was the best. Spent much of the trip sitting in chair swing reading, Nice having air conditioning and reliable wifi. REPLY: Thank you for your kind review, Annabel sure is a special home!

Excellent all the way. Shana was wonderful and help me through any concerns that I may have had

Loved it and we are returning next year for 4 months REPLY: We are so happy you liked Bonito Beach so much you are coming back! Thank you!

The whole team was very friendly, knowledgeable, helpful and overall the right partnership for a complex such as this.

Overall our stay was most enjoyable. We loved that we could just walk out the door and a few steps away was the beach. The property was quiet, clean, comfortable, decorated nicely, had adequate dishes and utensils, had a few welcoming gifts (eg.coffee, banana bread), comfortable beds. The water temperature could have been slightly warmer and the bathroom sinks/faucets could be changed out. However, the experience with the "Boat House" was terrific. Thank you, REPLY: Thank you, we are happy you enjoyed yourselves at Boat House, please come back again soon!